Returns & Refunds

Simple support when something isn’t right.

At KFC-BEAUTY, we want you to shop with confidence. Eligible products may be returned within 30 days of delivery, subject to the conditions below.

For complete terms, exclusions, and legal conditions, please review our Refund & Returns Policy.

1. 30-Day Return Window

Eligible products may be returned within 30 days after delivery.

To qualify for a change-of-mind return, products must generally be:

  • Unused
  • Unopened
  • Unsealed
  • In their original packaging
  • Complete with labels, accessories, and included gifts

Proof of purchase or a valid order number is required.

2. Opened or Used Beauty Products

For hygiene and safety reasons, opened, used, tested, or unsealed skincare, cosmetic, and personal-care products are generally not eligible for change-of-mind returns.

However, opened products may still be reviewed if they arrived:

  • Damaged
  • Defective
  • Leaking
  • Incorrect
  • Incomplete

3. Damaged or Incorrect Orders

If your order arrives damaged, leaking, defective, incomplete, or you receive the wrong product, please contact us as soon as possible.

Please provide:

  • Order number
  • Clear photos of the product
  • Photos of the outer packaging
  • Shipping label
  • Video evidence where necessary

Please keep the product and original packaging until the issue has been reviewed.

Depending on the situation, we may offer a replacement, refund, partial refund, or another appropriate solution.

4. How to Request a Return

Before sending any product back, please contact us first.

Please provide:

  • Order number
  • Product name
  • Reason for return
  • Supporting photos or videos where applicable

If your return is approved, we will provide the correct return instructions and return address.

Please do not send products directly to the manufacturer or to our contact address unless specifically instructed.

5. Return Shipping Costs

For returns caused by personal preference or change of mind, the customer is generally responsible for return shipping costs.

Original shipping charges are generally non-refundable.

If the return is caused by:

  • A damaged product
  • A defective product
  • An incorrect item
  • An error on our part

we will provide an appropriate solution and may cover reasonable return shipping costs where applicable.

6. Refunds

Once an approved return has been received and inspected, we will notify you of the refund status.

Approved refunds are generally returned to the original payment method.

Refund processing normally takes approximately 5–10 business days after approval, although your bank, payment provider, or transaction platform may require additional time.

7. Refunds by Payment Method

Where reasonably possible, refunds will be processed through the original transaction channel.

Website payment → Original website payment method

PayPal → PayPal

Alibaba.com → Alibaba.com platform

Bank Transfer / XTransfer / Paysend / Western Union → Original or agreed refund channel

Bank charges, currency-conversion fees, or third-party transaction fees may apply depending on the payment method.

8. Exchanges

We generally provide exchanges for products that arrive:

  • Damaged
  • Defective
  • Incorrect

Subject to availability, we may replace the item with the same product or provide another appropriate solution.

For personal-preference changes, customers may need to return the eligible original item and place a new order.

9. Sale & Promotional Products

Regular promotional or discounted products may still be eligible for return if they meet the normal return conditions.

Products clearly marked Final Sale are generally not eligible for change-of-mind returns.

This does not affect any rights that cannot legally be excluded.

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders may be cancelled where possible before they enter processing, packing, or shipment.

Once an order has been prepared or dispatched, cancellation may no longer be possible and the normal return procedure may apply.

11. International Returns

For international change-of-mind returns, customers may be responsible for:

  • International return shipping
  • Customs charges
  • Duties or taxes
  • Clearance fees
  • Other return-related costs

Please contact us before arranging an international return.

12. Third-Party Platform Orders

Orders completed through third-party e-commerce platforms such as Alibaba.com are generally handled according to the original platform’s:

  • Return procedures
  • Refund rules
  • Buyer protection
  • Cancellation procedures
  • Dispute-resolution processes

Where required, requests should be submitted directly through the platform used for the original transaction.

Refunds for third-party platform orders will normally be processed through that same platform.

13. Need Help?

For returns, refunds, damaged products, or order issues, please contact:

KFC-BEAUTY

Phone: +86 19582447250
Email: timl67963@gmail.com
Website: https://kfc-beauty.com

For third-party platform purchases, please also provide your platform order number or transaction reference.

For complete terms, please read our Refund & Returns Policy.