FAQs

1. Orders & Payment

Q1. How can I place an order?
You can place eligible orders directly through KFC-BEAUTY.com. Depending on the order and destination, we may also support PayPal, Paysend, Western Union, XTransfer, international bank transfer, or transactions through supported third-party platforms such as Alibaba.com.

Q2. What payment methods do you accept?
Available options may include website checkout, PayPal, Paysend, Western Union, XTransfer, direct wire transfer to an officially confirmed U.S. or Hong Kong bank account, and Alibaba.com orders. Availability may vary by order.

Q3. Can I place my order through Alibaba.com?
Yes, selected orders may be completed through Alibaba.com. Please contact us for the appropriate transaction arrangement. Orders completed through Alibaba.com are also subject to the platform’s payment, buyer-protection, refund, and dispute rules.

Q4. Is bank transfer available?
Yes. Eligible orders may be paid by international wire transfer to an officially confirmed U.S. or Hong Kong bank account. Please contact us before payment to verify the correct beneficiary details.

Q5. When will my order start processing?
Order processing begins after full payment has been successfully received and confirmed.

Q6. Can I cancel or change my order?
Please contact us as soon as possible. If the order has not entered processing, packing, or shipment, we will make reasonable efforts to assist. Once the order has been prepared or dispatched, cancellation may no longer be possible.

2. Shipping & Delivery

Q7. How long does it take to prepare my order?
For in-stock products, preparation generally takes approximately 3–7 business days after payment confirmation. Products requiring stock transfer, replenishment, or additional preparation may require more time.

Q8. Do you ship internationally?
Yes. We provide shipping to most major countries and regions worldwide. However, some destinations may be unavailable because of customs or import restrictions, including certain countries in Central and South America.

Q9. Do you offer DDP shipping?
Yes, DDP shipping is available for many eligible destinations. Where specifically quoted as DDP, the service generally includes international transportation, destination customs clearance, standard duties/taxes, and final delivery.

Q10. What shipping methods are available?
Depending on the destination and order, available options may include:

  • DDP Air Freight
  • DDP Sea Freight
  • European Road / Truck Freight
  • DHL / FedEx / UPS Express
  • Multimodal Shipping

Q11. How long does shipping take?
Typical estimated transit times after dispatch are:

Express Courier: approximately 3–12 days
DDP Air Freight: approximately 7–15 days
European Road / Truck Freight: approximately 25–30 days
DDP Sea Freight: approximately 25–45 days

These estimates do not include order preparation time.

Q12. Are customs duties included?
For shipments specifically confirmed as DDP, standard destination customs clearance and duties/taxes are generally included. For standard DHL, FedEx, UPS, or other express shipments, customs clearance and import taxes are generally the customer’s responsibility unless otherwise stated.

Q13. Are there extra charges for remote areas?
Yes. Remote locations may require additional delivery time or remote-area surcharges charged by the carrier or local delivery provider.

3. Tracking

Q14. How can I track my order?
You can first check your order status using your order number and the email address used when placing your order. Tracking availability depends on the shipping method.

Q15. Why don’t I have a tracking number for my air or sea shipment?
Most liquid skincare products shipped by DDP air or sea freight travel as consolidated cargo. During the international freight stage, an individual parcel-level tracking number with detailed real-time updates is generally not available.

Please contact Customer Support for the latest available international freight status.

Q16. When will I receive a local tracking number?
After a DDP air or sea shipment reaches the destination country, completes customs clearance, and is transferred to a local delivery carrier, a final-mile tracking number may become available.

Q17. Can DHL, FedEx and UPS shipments be tracked throughout delivery?
Yes. Express courier shipments generally provide full tracking from dispatch to delivery. You may use the carrier’s tracking service or 17TRACK.

Q18. Why has my tracking information stopped updating?
Tracking may temporarily pause because of customs clearance, vessel or flight schedules, warehouse transfers, weekends, public holidays, border processing, or local carrier handover. This does not necessarily mean your shipment has stopped moving.

4. Returns & Refunds

Q19. What is your return period?
Eligible products may generally be returned within 30 days of delivery, subject to our return conditions.

Q20. Can I return an opened skincare product?
For hygiene and safety reasons, opened, used, tested, or unsealed skincare and cosmetic products are generally not eligible for change-of-mind returns.

However, products that arrive damaged, defective, leaking, incorrect, or incomplete may still be reviewed.

Q21. What should I do if my order arrives damaged or incorrect?
Contact us as soon as possible and provide your order number, clear product photos, packaging photos, shipping label, and video evidence where necessary.

Q22. Who pays the return shipping cost?
For change-of-mind returns, the customer is generally responsible for return shipping costs. If the return results from an incorrect, damaged, or defective product supplied by us, we will provide an appropriate solution.

Q23. How long does a refund take?
Approved refunds are generally processed within approximately 5–10 business days after approval. Your bank, payment provider, or transaction platform may require additional time for the funds to appear.

Q24. How are Alibaba.com orders refunded?
Orders completed through Alibaba.com are generally refunded and handled through the original platform according to its applicable refund, return, buyer-protection, and dispute procedures.

5. Products & Customer Support

Q25. How do I choose the right skincare product?
You can browse products by category, brand, or skincare concern. Always review the product description, ingredient information, directions, and warnings before use.

Q26. Where can I find product ingredients and usage instructions?
Where available, ingredients, specifications, and usage instructions are listed on the individual product page or product packaging.

Q27. What should I do if I have sensitive skin?
Individual skin responses vary. Review the product ingredients and warnings carefully, and consider performing a patch test before using a new skincare product. Seek professional advice where appropriate.

Q28. How can I contact Customer Support?
You can contact KFC-BEAUTY for questions about products, payment, shipping, tracking, returns, or orders.

Phone: +86 19582447250
Email: timl67963@gmail.com

When asking about an existing order, please provide your order number for faster assistance.