Refund and Returns Policy

At KFC-BEAUTY, we want you to shop with confidence. If you are not satisfied with an eligible purchase, you may request a return within 30 days of delivery, subject to the conditions below.

This policy applies primarily to purchases made directly through KFC-BEAUTY.com. Orders completed through supported third-party e-commerce platforms may be subject to the applicable platform’s own payment, buyer protection, return, refund, and dispute-resolution rules.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

1. Return Eligibility

To be eligible for a return, the product must generally be:

  • Unused
  • Unopened
  • Unsealed
  • In the same condition in which it was received
  • In its original packaging
  • Complete with original labels, accessories, gifts, and included items

You must also provide your order number, receipt, or other valid proof of purchase.

For hygiene and safety reasons, cosmetics, skincare, personal-care, and beauty products that have been opened, used, tested, unsealed, or otherwise altered generally cannot be returned unless the product arrived damaged, defective, incorrect, or applicable law requires otherwise.

Please contact us before returning any product. Returns sent without prior authorization may not be accepted.

2. Non-Returnable Items

Unless otherwise required by applicable law, we generally do not accept returns for:

  • Opened, used, tested, or unsealed cosmetics and skincare products
  • Products damaged after delivery due to misuse or improper storage
  • Products missing original packaging, seals, labels, accessories, or included gifts
  • Gift cards
  • Digital or downloadable products
  • Free gifts, samples, or promotional items
  • Items clearly marked Final Sale
  • Products returned more than 30 days after delivery

If you are unsure whether a product is eligible for return, please contact us before sending it back.

3. Damaged, Defective, Leaking or Incorrect Products

Please inspect your order promptly after delivery.

If your order arrives:

  • Damaged
  • Defective
  • Leaking
  • Broken
  • Incomplete
  • Incorrectly supplied

please contact us as soon as possible.

We may request:

  • Your order number
  • Photos of the product
  • Photos of the outer packaging
  • Photos of the shipping label
  • Video evidence where appropriate

After reviewing the information, we may provide a replacement, refund, partial refund, store credit, or another appropriate solution depending on the circumstances.

Please do not discard the product or original packaging until your claim has been reviewed.

4. Return Authorization and Process

Before returning a product, please contact our customer service team and provide:

  • Your order number
  • The product you wish to return
  • The reason for the return
  • Supporting photos or videos where applicable

If your return is approved, we will provide the applicable return instructions and return address.

Do not send products directly to the manufacturer or brand owner unless specifically instructed by KFC-BEAUTY or the third-party platform through which the order was completed.

Unauthorized returns may be refused or delayed.

5. Refunds

Once an eligible returned product has been received and inspected, we will notify you whether your refund has been approved.

For orders placed directly through KFC-BEAUTY.com, approved refunds will normally be returned to the original payment method.

Depending on the payment provider, bank, card issuer, or country, additional processing time may be required before the refund appears in your account.

Original shipping fees are generally non-refundable unless:

  • The return results from our error
  • The product was damaged or defective when delivered
  • The wrong product was supplied
  • Applicable law requires otherwise

If a returned item does not meet the requirements of this policy, we may reject the refund or, where appropriate and legally permitted, issue a partial refund.

6. Third-Party E-Commerce Platform Orders

KFC-BEAUTY may offer customers the option to complete purchases through supported third-party e-commerce or marketplace platforms, including platforms such as Alibaba.com.

If your order was placed and paid through a third-party platform, the transaction may be governed by that platform’s applicable:

  • Payment rules
  • Buyer protection policies
  • Return procedures
  • Refund rules
  • Dispute-resolution procedures
  • Transaction protection terms

For such orders, refund or return requests may need to be submitted directly through the platform where the transaction was completed.

Where the platform requires refunds to be processed through its own system, KFC-BEAUTY will not normally issue a separate refund outside that platform for the same transaction.

If there is a conflict between this policy and the mandatory rules of the third-party platform for a transaction completed through that platform, the applicable platform rules will generally govern that transaction, subject to applicable law.

Customers should review the relevant platform terms before completing a purchase.

7. Refund Method for Third-Party Platform Orders

For purchases completed through a third-party platform, approved refunds will generally be processed through the same platform and original payment channel used for the purchase.

Processing times, refund status, payment reversal procedures, and transaction records may therefore be controlled by the relevant platform or payment provider.

If you have not received an approved platform refund, please first check the transaction status within the relevant third-party platform.

8. Late or Missing Refunds

If you have been notified that a refund has been issued but have not yet received it:

  1. Check your bank or payment account again.
  2. Check the relevant third-party platform transaction record, if applicable.
  3. Contact your card issuer, bank, or payment provider.
  4. Allow for normal processing or posting time.

If the refund still does not appear after the expected processing period, please contact us.

9. Exchanges

We generally provide exchanges for products that are:

  • Damaged
  • Defective
  • Incorrectly supplied

Subject to stock availability, we may replace the product with the same item or offer another appropriate solution.

If you wish to exchange an eligible item solely because of personal preference, you may be required to return the original eligible product and place a new order.

For third-party platform transactions, exchanges may also be subject to the applicable platform’s procedures.

10. Sale and Promotional Items

Sale or promotional products may be returned if they otherwise meet the requirements of this policy, unless they were clearly marked Final Sale when purchased.

Items marked Final Sale are generally not returnable for change-of-mind reasons.

This does not affect rights that cannot legally be excluded.

11. Return Shipping Costs

Unless the return results from an incorrect, damaged, or defective product supplied by us, customers are generally responsible for return shipping costs.

Return shipping fees are generally non-refundable unless otherwise required by law or agreed by KFC-BEAUTY.

For valuable returns, we recommend using a trackable shipping service and keeping the shipping receipt.

We cannot guarantee receipt of packages lost before reaching the designated return address.

12. International Returns

For international orders, customers may also be responsible for:

  • International return shipping
  • Customs charges
  • Import duties
  • Taxes
  • Brokerage fees
  • Other return-related costs

unless the return results from our error or applicable law provides otherwise.

For orders completed through third-party platforms, international return logistics may also be subject to the platform’s return instructions.

Please contact us or follow the platform’s return process before arranging an international return.

13. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet entered processing, packing, or shipment, we will make reasonable efforts to cancel it.

Once an order has been processed or shipped, cancellation may no longer be possible and the normal return process may apply.

For third-party platform orders, cancellation requests should generally be submitted through the platform where the order was placed.

14. Duplicate Refunds and Chargebacks

Customers should not request duplicate refunds for the same transaction through multiple channels.

For example, if a refund, dispute, or buyer-protection claim has already been opened through a third-party platform, please allow that process to proceed before requesting a separate refund through another channel.

This helps prevent duplicate payments, processing delays, and transaction disputes.

15. Contact Us

For questions regarding returns, refunds, exchanges, damaged products, or order issues, please contact:

KFC-BEAUTY

Phone: +86 19582447250
Email: timl67963@gmail.com
Address: 109 Harmony St, Yuhang, Hangzhou, Zhejiang 311121, China
Website: https://kfc-beauty.com

If your purchase was completed through a third-party e-commerce platform, please also provide the corresponding platform order number or transaction reference.